Could you imagine having no heat, A/C or hot water for a month? What about a year? For most of us, a day without any of our basic necessities is barely tolerable. However, for the Austin family of Washington, D.C., living without basic necessities was just a way of life. While many dream of new cars, vacations and money, Michelle Austin had only one dream; a warm home with hot water for her 5 children. Although the family had gone years with out hot water and heat, the record setting cold temperatures and snow falls of this winter sent Michelle into a panic. She decided to reach out to local non-profits for help and after numerous rejections, she finally received a phone call from “The Michael & Son Cares Program”.
“When I got the news that Michael & Son was going to help me, I broke down in tears” said Michelle Austin. “I had lost all hope and assumed we would just have to bear the cold” continued Austin. Within in a matter of a few days, Michael & Son Services hot water and heat running throughout the Austin family home. Before Michael & Son stepped in, Michelle would spend hours in the morning boiling water for her children’s baths. Without a working furnace, the family was forced to use space heaters, which are not only dangerous but extremely costly as well.
As is always the case, Michael & Son went above and beyond just making home repairs. Tune into this weekends episode and find how Michael & Son Services gave the Austin family’s children a day they will never forget. Be sure to check out this weekends episode of Helping Hands! Also, like us on Facebook, follow us on Twitter and subscribe to or YouTube page to find out about upcoming episodes of Helping Hands!
WRC-NBC4 (Washington DC) Saturday 5/17 @ 10:00am
WTVR-CBS6 (Richmond) Sunday 5/18 @ 11:35pm
WVEC-ABC13 (Norfolk) Sunday 5/18 @ 9am
Helping Hands, the TV series documenting the work of the “Michael & Son Cares Program”, is returning to the air, Saturday, May 10th at 10:00am on NBC4, with more inspiring stories of a local business and their passion for community service. With a focus on helping the families of children with disabilities and illnesses, the Michael & Son Cares Program helps families with essential home repairs and remodeling that they otherwise could not afford.
In the first episode, viewers will meet Rebecca, a young girl with a beaming smile from Centerville, VA. Rebecca was born with cerebral palsy and a result is a quadriplegic confined to a wheelchair. Born so prematurely that doctors only gave her 24 hours to live, Rebecca has defied all the odds and is 11 years old today.
In order to give Rebecca mobility and the freedom to move between floors, an elevator was installed in the family’s home. Unfortunately, the contractors who built the elevator did properly install the sump pump, causing frequent flooding in Rebecca’s play room.
Unable to afford the high cost of replacing the sump pump, Rebecca’s mother reached out the Michael & Son Cares Program. Shortly after meeting the family, Michael & Son began the work to replace the original pump with a larger, more industrial pump. You can see the whole story on the next episode of Helping Hands! Find your local airtime below! Also, like us on Facebook, follow us on Twitter and subscribe to our YouTube page to stay on top of all the Helping Hands updates!
WRC-NBC4 (Washington DC) Saturday 5/10 @ 10:00am
WTVR-CBS6 (Richmond) Sunday 5/11 @ 11:35pm
WVIR-NBC29 (Charlottesville) Sunday 5/11 @ 12pm
WVEC-ABC13 (Norfolk) Sunday 5/11 @ 9am
Michael & Son Services continues to give back to the community through its “Michael & Son Cares Program”. In the last few months we have received hundred of applications from people all over VA, MD and DC who are in need of assistance with essential home repairs they can not afford. The popularity of the TV show “Helping Hands”, coupled with the harsh economic climate, has applications pouring in every week. While Michael & Son would like to assist each and every family who reaches out to us, we cannot. Instead we can try to influence and inspire other businesses to do the same. At Michael & Son, we believe it is the responsibility of businesses to help people in the community during their time of need. Much like a politician must serve the constituents in his/her community, a business is obligated to do the same for those that keep their doors open.
While nearly all businesses, small and large, make some sort of contributions to charitable organizations, Michael & Son prefers to be more hands on. Being able to meet the families, see their homes and hear their stories makes for a very rewarding experience. While Michael & Son makes many contributions to charitable organizations, the one on one experience of the Cares Program has proven to be the most rewarding. The smiles on the faces of our Cares Recipientsare far more valuable than any award or citation we could receive.
The Cares Program is an extension of the Michael & Son philosophy. Community service is simply part of our culture as a company. While in the early days of Michael & Son there was no Program designated for community service, the company was always willing to lend a Helping Hand. The beginning of the Cares Program may have dated back to the early 1990’s when a young Basim Mansour (Proud Son and Owner of Michael & Son) was on a call to a home with no power. When Basim arrived he found a small, cramped one level home inhabited by young children and the elderly. It was the dead of winter and the family sat huddled around a rickety space heater. One look at the panel box and Basim knew he was dealing with a very involved and costly job. He also knew that the cost would be well beyond the families means. After speaking with the homeowner, Basim’s instincts proved to be accurate. The family would not be able to afford the work, let alone the small, nominal dispatch fee.
Basim knew he could not leave the family without power and heat but he also knew Michael & Son (at the time) was in no position to be working pro-bono. Basim decided to seek advice from the one man he could always turn to for advice, his late father, Mike. After explaining the situation to his father, he received the advice that he had been waiting to hear. “There is no question about it, make sure the family has heat and power before you leave tonight. It’s our obligation to give back to the community, where would we be without them?” said Basim’s father. Following the phone call, Basim would proceed to work through the night repairing the family’s electrical problem. “When I flipped the switch and the heat kicked on, the faces of the children lit up with joy and their mother began to cry” said Mansour. “That moment was one of the most uplifting experiences of my life; ever since then I’ve been chasing that feeling”.
At Michael & Son, service goes beyond turning a wrench or snaking a drain. It means being woven into the fabric of the community and making a difference every chance we get. We hope that through the work we do, others will be inspired to reach out to those in need. If you or someone you know is in need of help, please contact us through our Facebook page or just give us a call. You can see the Cares Program in action by watching Helping Hands on NBC4. Also, like us on Facebook, follow us onTwitter and subscribe to our YouTube page and find out about special events, great savings and much more!
WRC-NBC4 (Washington DC) Saturday 3/22 @ 10:00am
WTVR-CBS6 (Richmond) Sunday 3/23 @ 11:35pm
WVIR-NBC29 (Charlottesville) Sunday 3/23 @ 12pm
WVEC-ABC13 (Norfolk) Sunday 3/23 @ 9am
Ayden Wilkins is a young boy who’s had it hard from the start. Born premature and weighing only 1.5 pounds, Ayden spent a majority of his first year in the hospital under intensive care. Because of his under developed heart, Ayden breaths with the help of a tracheotomy. Little Ayden doesn’t just rely on tubes for oxygen; he uses them to eat as well. Standing over his crib and watching his mother, Christina, stroke his cheek and check his various monitors is a heart breaking experience. “He sleeps like an angel” Christina said as she pulled a blanket over his tiny legs.
After Ayden’s birth, it was a struggle for Christina to bring him home. The family patiently waited as medical complications continued to delay Ayden’s return. Christina finally got the call and was told Ayden could be discharged; unfortunately the joy from the good news would be short lived. The Wilkins family home was having issues with their HVAC system and Virginia was seeing some of its highest temperatures in decades. Because of Ayden’s condition, the hospital could not discharge him to a home without adequate ventilation, heating and cooling. The Wilkins family, who was still trying to get out from under the mountain of medical bills, couldn’t possibly afford the thousands it would cost to replace the family’s HVAC system and portions of the duct work. Christina began to pray that someone would help the family bring their son home.
Her prayers were answered when a family friend wrote a letter to The Michael & Son Cares Program. Michael & Son Services, an Alexandria V.A. based home improvement company with an office in Richmond, helps families facing hardships with home repairs they cannot afford. When Proud Son and Owner of Michael & Son Services, Basim Mansour, read the letter he immediately contacted his Richmond team and started working on a plan to help the family. “When I read the letter regarding Ayden there was no question about; we would whatever was necessary to give Ayden a safe and healthy home” said Mansour. The Michael & Son Cares Team provided the family with a new HVAC unit, duct work and some electrical repairs.
The Michael & Son Cares Program continues to assist families in D.C., M.D. and N.C. If you or someone you know is currently facing a hardship and cannot afford home repairs, contact the Michael & Son Cares Program at http://www.michaelandsonhelpinghands.com/
WRC-NBC4 (Washington DC) Saturday 3/15 @ 10:00am
WTVR-CBS6 (Richmond) Sunday 3/16 @ 11:35pm
WVIR-NBC29 (Charlottesville) Sunday 3/16 @ 12pm
WVEC-ABC13 (Norfolk) Sunday 3/9 @ 9am
If you drive from the suburbs of D.C. and down through Northern Virginia, you’d hardly see any signs of the financial crisis that swept through the country. From the Mc Mansions of Fairfax and Arlington to the sprawling estates of Clifton; Northern Virginia has some of the wealthiest communities in the country. While there are many within those communities who are struggling, you could never tell from a glance. There is one place, however, that stands out among the upper class communities; Triangle. Over the last several years, Triangle, Virginia has become a virtual ghost town. Boarded up businesses and foreclosed homes fill the landscape of an area that was once a thriving part of Northern Virginia.
Just off the freeway in a dilapidated home lives a single mother named Mary and her son, Elias. Mary had to give up working to care for Elias who suffers from Spina bifida. Requiring, 24 hour care, Elias is confined to a wheel chair and unable to speak. That leaves his mother responsible for literally every single daily activity; from taking showers to brushing his teeth. Because of her inability to work, Mary could not afford the much needed repairs to her home. The list of repairs was a long one; a new roof, HVAC system and the most daunting of them all, repairs to the foundation. She had reached out to many different organizations for help but the scope and size of the job was always more than they could handle.
One Saturday morning, Mary had a rare opportunity to relax and watch TV. She caught an episode of Helping Hands and decided to send a letter requesting assistance. “When I saw the Helping Hands, I was amazed by the things Michael & Son was doing in the community” said Mary. “I just had this feeling that this was the answer” continued Mary. She was right, just days after her letter was sent the repairs on her home were underway. With the help of other local businesses, the family received all the repairs to their home at no cost.
If you or someone you know is currently facing a hardship and is unable to afford home repairs, please contact the Michael & Son Cares Team. Michael & Son Services established their “Cares” charitable campaign in 2010 providing essential home services to local families in need. To date, the program has assisted over 20 families in the area. They are also proud sponsors and supporters of Dreams for kids, Saltwater Soldiers and Susan G. Komen. Michael & Son Services has been serving the greater DC metropolitan area for over 30 years with electrical, plumbing, heating, A/C, construction and handyman services. Our motto has always been, “If you can’t, we can!” Check us out at www.michaelandson.com.
Deep in the heart of Redskins territory, a Philadelphia Eagles fan named Brandon sits in his wheelchair shivering, despite the two Kerosene heaters clunking away in opposite corners of the room. The heaters give off more fumes than warmth and with every labored breath he chokes and coughs. His mother Dawn sits on his bed wringing her hands and agonizing at the sight of her son. She is unable to help him as their oil furnace stopped working at the onset of winter. Brandon suffers from Muscular Dystrophy and the extreme temperatures caused by the lack of a HVAC system wrecked havoc on his condition.
They had payed a few fly by night repairmen who got the system running but only for a few days. One day while watching TV, Dawn saw a program called “Helping Hands; A local home improvement company was helping families with home repairs, families just like hers. Although she did not expect results, she decided to send an email to The Michael & Son Cares Program. She had been let down by so many before; from the not for profit organizations to Social Services. That’s why Dawn was shocked when she later found out she had been approved and would be receiving a brand new heating and cooling system, courtesy of Michael & Son Services.
When Proud Son & Owner of Michael & Son Services Basim Mansour met Brandon, he promised to come back with a surprise. “When I spoke to Brandon I asked what he’s always wanted, he me told an autographed Mike Vick helmet” said Mansour. The next time they would meet, Basim would carry a white box containing that very helmet. “I made a few calls and a couple days later I had the helmet in my hands” Brandon’s mother would never forget the look on his face when he opened the box. “I’d never seen him smile like that” said Dawn “Michael & Son really made all our dreams come true” she continued.
The Michael & Son Cares Program continues to assist families in the D.C., M.D. and N.C. If you or someone you know is currently facing a hardship and cannot afford home repairs, contact the Michael & Son Cares Program. Check the list below for air dates and times in your area!
WRC-NBC4 in Washington DC
Saturday 3/8 @ 10:00am
WTVR-CBS6 in Richmond
Sunday 3/9 @ 11:35pm
WVIR-NBC29 in Charlottesville
Sunday 3/9 @ 12pm
WVEC-ABC13 in Norfolk
Sunday 3/9 @ 9am
The Michael & Son Cares Program is currently seeking 14 families in D.C., M.D. and V.A. area who are in need of essential home repairs. With a focus on helping families of children with disabilities, the Michael & Son Cares Program is beginning its 2014 community initiative by launching a call to families in need and asking they send their stories and request for assistance to email@example.com
Michael & Son Services established their non- profit “Cares” charitable program in October of 2010 which assists community members during their time of need. To date the project has helped dozens of local families and in the process won them the Washington Business Journal’s regional Jefferson Award recognizing philanthropic efforts. In addition to their community based program, Michael & Son actively sponsors Dreams for Kids, Salt Water Soldiers and the Police Unity Tour chapter IV.
When Eileen Pioli was diagnosed with stage 4 breast cancer she thought things could not get any worse, a single mother of three children with disabilities, including severe autism, Eileen could not stand another disaster. Then, in the dead of summer, disaster struck in the form of a broken A/C unit. “I woke up one morning to a sweltering hot house; I knew right away the A/C unit gave out “said Eileen Pioli. After seeing the Michael & Son Services program “Helping Hands” Eileen sent a letter directly to Basim Manour, Proud Son of Michael & Son Services and hoped for the best.
“When I received Eileen’s letter, it immediately struck a chord with me” said Basim Manour, Proud Son & Owner of Michael & Son Services”. My mother suffered from and eventually succumbed to breast cancer; I was happy to help take part of the burden off her shoulders” continued Mansour.
Michael & Son Services stepped in and provided the Pioli family with a brand new A/c system, totaling over $10,000. Following the repairs, an elated Mrs. Pioli had a brand new A/C system and a large burden off her shoulders. “One of my biggest fears was going through chemotherapy without a working A/C system in the dead of summer, thanks to Michael & Son; I don’t have to worry any more”.
You can see the whole story this fall on the upcoming season of Helping Hands. Check your local listings for start dates and times. Also, Like us on Facebook, follow us on twitter and visit our website to learn more about Helping Hands, upcoming events and much more!
When a Richmond special needs educator and single mother Debra Greene discovered she had sewer and septic issues, she did not know where to turn. With three children and a constantly rising cost of living, Debra had to choose between a costly home repair and providing essentials for her family. As time went on, the problem continued to worsen. After seeing the Michael & Son Services program “Helping Hands” Debra sent a letter directly to Basim Manour, Proud Son of Michael & Son Services and hoped for the best.
“When I received Debra’s letter it immediately struck a chord with me” said Basim Manour. “Following the death of my father, my mother raised us as a single mother. I know the struggles and hardships single mothers faces; I was happy to help take part of the burden off her shoulders” continued Mansour.
Michael & Son Services stepped in and provided all repairs to the Greene family free of charge. The repairs, which totaled over $7,000, used heavy machinery and a crew of workers to compete the work over the course of two days. Following the repairs, an elated Mrs. Greene had a working sewer system and a large burden off her shoulders.
Michael & Son Services established their not for profit “Cares” charitable program in October of 2010 which assists community members during their time of need. To date the project has helped over 15 local families and in the process won them the Washington Business Journal’s regional Jefferson Award recognizing philanthropic efforts. In addition to their community based program, Michael & Son actively sponsors Dreams for Kids, Salt Water Soldiers and the Police Unity Tour chapter IV.
We just wrapped up another successful Cares job and with it, a great half hour of television. The recent episode of “Helping Hands”, documenting our latest Cares project, has received an overwhelming amount of positive feedback from our thousands of viewers. Here are some of the good things we are hearing:
I’ve lived in this area for over 30 years and I can’t remember a local business that gives so much back to the community. Keep up the great work Michael & Son, these days people really need it.
– James K.
I caught Helping Hands this weekend and I wanted to thank you for everything your company does for the community. The families story and the compassion showed by your owner left me in tears. I hope that more companies see what your doing and follow suit.
– Beth A.
I live in Triangle VA and wanted to thank you for all the help you gave the Lloyd and Anderson family. I am grateful to know there are companies like yours out there. I will always use and recommend Michael & Son after seeing the show.
If you have not already checked out Helping Hands, make sure to do so. You can watch Helping Hands the first Sunday of every month at 12pm on NBC4 or subscribe to our YouTube page to check up on past episodes. Also, like us on Facebook and follow us on Twitter to find out about special events, great savings and much more!